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Steve Hacking developed the “What makes a market leader?” framework in 2003, based on two years of research into what makes organisations successful. It is espoused by long term success stories such as TNT, and more modern ones such as Metro and Innocent. The framework is not high-minded, but is meaningful, practical and has helped many organisations become successful.
Steve speaks, leads discussion groups and runs workshops based around the framework. He has addressed audiences of business leaders and run successful programmes of work for a wide range of companies.
Steve has spent 12 years working with business leaders on market related strategy, including time as founding director of Magellan Ltd and on the management team of the Kalchas Group (both successful strategy firms).
Steve is an engineer by training, with an MA from Cambridge, an MSC from Imperial College and an MBA from Insead. He is currently writing a book and an article to be published by the London Business School on the subject of “What makes a market leader?”.
Areas of Expertise
Steve is an engaging, down-to-earth speaker and an experienced workshop leader, flourishing on divided opinions, uncertainty and difficult questions, and sorting out what's important from a mass of possibility.
Workshop - “What makes a market leader?”
Steve Hacking developed the “What makes a market leader?” framework in 2003, based on two years of research into what makes organisations successful.
He illustrates the framework with success stories from a wide range of industries and company types, including Metro, Innocent, Eidos and TNT, as well as more specialised business-to-business leaders, including Ceridian Centrefile and Tertio Telecom. He also has examples of where companies have failed to achieve or retain market leadership and looks at the reasons behind this.
The framework is not high-minded, but is meaningful, practical and has helped many organisations become successful.
Overview of the framework:
Relentless focus on a “cause”: how clear are you about the organisation’s purpose? How excited are you and the team about it? Who benefits from your offering and what do they value about what you’re doing?
Right team in place: how confident are you that you have the right engagement within the team around the cause? What additional skills and engagement do you need to make your organisation extraordinary?
Freedom to act within uncompromising, clear behaviour boundaries: how would you characterize the behaviours, values and attitudes of your team? How clear and consistent are they to everyone in the team and those dealing with your team? What happens when people cross the line? How much freedom to act is there within these boundaries?
Breathing space: do you have the time, resources and budget you need to stand back and think about the overall direction? Do you value what’s important over what’s urgent? What distracts you from your cause?
Staying uncomfortable: where is there complacency in the team? What do you do to give people constant challenges?
The “What makes a market leader?” framework has been critically acclaimed by leading CEOs, mentors and business writers. Audiences have found Steve’s presentation insightful, challenging and pragmatic.
“Thanks so much for your input yesterday - great job which was well received! …succinct, credible presentation, great story / model, well backed up with examples, good balance between 'tell' and 'discussion'. Just what our audience appreciates!!”
Jane Hunt, Merryck & Co.
“I found the material well structured and that Steve's informal presentation style was conducive to discussion between the participants”
John Moore, Vice-President, Dell
“Gold dust - it really strikes a chord here with respect to our own business and what we want our portfolio CEOs to be focussing on”
Director, leading private equity house
“Thank you so much for doing such a great presentation to our CEO learning set on Tuesday. Your presentation was excellent and everyone really appreciated the quality of the research and the findings and its applicability to what they are doing in their own businesses.”
David Carter, Chairman, Merryck & Co.
Testimonials for Steve as workshop leader
“I have no hesitation in recommending the team, led by Steve Hacking…Intelligent, experienced and fun”
Jonathan Goring, Director, Symonds Group
“All participants enjoyed the process and thought the workshop format helped facilitate “out of the box” thinking, which was stretching but achievable at the same time.”
Gordon Matthew, CEO, Ramesys
“Steve carried out a training programme that was both well thought-out and appropriate to our needs. Steve clearly had a great deal of experience in the area he was presenting, and was able to illustrate his points with many memorable examples and anecdotes - these are the things that will stick in your mind 6 months or a year from now. The material was well-structured and the case studies selected for their relevance to our business. We were very happy with the course and will use Steve in the future.”
Chris Perry, Diamond Cluster International
“Very insightful instruction… will be incredibly useful in the future”
“The activities were very good approximations of real-life work experiences”
“Steve is a gifted teacher – clearly interested in the subject matter and always asking us questions and involving us in his thought process. Very receptive to us as individuals as well as a group”