Pleasing your customers is the aim of every and any succcessful business! Customer Loyalty should be the priority within your organisation.

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Customer Service Speaker Category

Pleasing your customers is the aim of every and any succcessful business! Customer Loyalty should be the priority within your organisation. .

To enquire about a speaker, please call us on +44 (0)845 257 0807 or e-mail to: info@cityspeakersinternational.co.uk

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MarkBradley

Mark Bradley Price range from £ 2000 - 4000

Mark Bradley, author of ‘Inconvenience Stores: One Year in UK Customer Service’, a passionate and entertaining critique of retail service, is one of the UK’s rising customer service talents. His career, which began as an English teacher in Catalonia, has given him a whirlwind tour of the sectors, involving teaching, homelessness campaigning, stand-up comedy and retail banking. It’s this unique experience mix that makes his contributions stand out from the pack.

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JohnFraser-Robinson

John Fraser-Robinson Price range from £ 4000 - 7000

John is an international Marketing and Management Consultant and an acknowledged authority in Customer Relationship Management (CRM), marketing, direct marketing, advertising and Customer-centred activity around the world. As a speaker John has worked in most major countries in the world and is a regular in many from as far afield as Iceland to Australia and New Zealand.

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ColinShaw

Colin Shaw Price range from £ 4000 - 7000
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Colin Shaw is a leading expert in the Customer Experience. He helps organisations think through the ramifications of commoditising global markets and how this affects relationships with their customers. He shows how building great Customer Experiences adds value, links with the brand and can become a key differentiator that substantially increases customer loyalty and revenue whilst reducing costs. Colin uses concepts backed up by real-life case studies to demonstrate his key points.

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ShaunSmith

Shaun Smith Price range from £ 7000 - 10000
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Over the last few years, Shaun has been a key catalyst in expanding management focus from the tactical issues of customer service to the much wider and strategic issue of customer experience. He has developed some of the latest thinking and practice around this subject, focusing in particular on how organisations can achieve brand differentiation and long-term customer loyalty through the customer experience. He has featured a number of times on the 'Ask the Expert' programme on CNBC and is co-author of two best-selling business books, 'Uncommon Practice - people who deliver a great brand experience' and Managing The Customer Experience -turning customers into advocates'.

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DerekWilliams

Derek Williams Price range from £ 4000 - 7000
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In the last 8 years Derek has become recognised as one of the UK's leading business gurus and an expert on Customer service. As well as working with many of the UK's top businesses, Derek is the creator of The WOW! Awards - a unique awards scheme recognising the good things that happen in business. His own firm has won 5 national awards for customer service and Derek is in demand across the country. He delivers training programmes and seminars that are fast paced, lively and very inter-active.

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