Customer Service Training Category
CRM and Customer Service. A specific range of workshops designed around this important issue.
Increase your marketing effectiveness
Developing strategies within the organisation to be more customer focussed.
This workshop is designed to make an organisation redefine itself as a customer focussed business and not a profit focussed business.
Based on Shaun Smith’s business best-seller ‘Managing the Customer Experience’, CEM+™ is a high-impact 2-day customer experience workshop. Drawing on proven methodology and the latest research into how successful companies design and deliver an exceptional customer experience, delegates will learn how to create a distinctive customer experience for their own organisation.
Some companies are much more successful than others at building mutually beneficial and more intimate and profitable relationships with customers. Learn critical success factors for locking customers in and securing repeat business; forging key a
Areas covered in this workshop include customer loyalty techniques, securing repeat business from clients, and improving service to existing and new clients
Developing a customer service culture and environment
A course for anyone who is client facing within the organisation.
Defining the strategies for an organisations approach to CRM and customer service.
Many organisations are seeking to form strategic partnerships with their most important clients or customers but few know how to modify their approach or behaviour to achieve this.