Inhouse and bespoke customer service training workshops and seminars. Our customer service training workshops can be tailored to your exact requirements, or created specifically for your customer service needs. All our customer service trainers are experts in their field. Our customer service trainers are the authors, designers and lead trainers of these customer service workshops.

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Customer Service Training Category

CRM and Customer Service. A specific range of workshops designed around this important issue.

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3D Customer Dynamics

Increase your marketing effectiveness

Developing strategies within the organisation to be more customer focussed.

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CSAVER - A model for Customer Advocacy

This workshop is designed to make an organisation redefine itself as a customer focussed business and not a profit focussed business.

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Customer Experience Management

Based on Shaun Smith’s business best-seller ‘Managing the Customer Experience’, CEM+™ is a high-impact 2-day customer experience workshop. Drawing on proven methodology and the latest research into how successful companies design and deliver an exceptional customer experience, delegates will learn how to create a distinctive customer experience for their own organisation.

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Customer Relationship Management

Some companies are much more successful than others at building mutually beneficial and more intimate and profitable relationships with customers. Learn critical success factors for locking customers in and securing repeat business; forging key a

Areas covered in this workshop include customer loyalty techniques, securing repeat business from clients, and improving service to existing and new clients

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Customer Service

Developing a customer service culture and environment

A course for anyone who is client facing within the organisation.

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It's all about Customers

Defining the strategies for an organisations approach to CRM and customer service.

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Strategic Relationship Management

Many organisations are seeking to form strategic partnerships with their most important clients or customers but few know how to modify their approach or behaviour to achieve this.

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