Led by: David Clutterbuck
To book this workshop, please
call us on +44 (0)845 257 0807
or e-mail to:
Who should attend:
Board of directors, senior managers, team members
1 - 2 Day course
Minimum 10, maximum 18 recommended.
Helping people to learn how to communicate with people who are different to them.
Topics / Content:
• What are we trying to achieve?
• The business case
Some key concepts in communication
• Situational communication
• Communication style
• Communication through expression, symbols and behaviour
• Transactional versus relational communication
The importance of dialogue
• Discussion, debate and dialogue (the 3 Ds)
• An overview of dialogue
• The seven levels of dialogue
The keys to learning dialogue
• Managing the reality conversation
• Managing the emotional conversation
• Managing the identity conversation
What prevents people talking openly about diversity issues?
• Barriers – intrinsic and extrinsic
Creating the environment for diversity dialogue
• Understanding stereotypes
• Creating reflective space
• Building rapport and trust
• Creating opportunities for dialogue
The core skills of diversity dialogue
• Permission to explore
• Seeking understanding
• Fearless questions
• Analysing assumptions, behaviours and values
• Achieving clarity
• Finding the added value in difference
How will you make diversity dialogue happen?
• Establishing personal and organisational learning goals
• What support do you need from the organisation and from others?
Confidence and ability in talking to people from diverse backgrounds.
As this is a bespoke course, costs will depend on the content and duration.
David is the author or co-author of 47 books on leading edge management themes (and one book of children's stories). He is the leading authority internationally on mentoring and on learning behaviours in teams.
He is an associate professor at International Management Centres, visiting professor at Sheffield Hallam University.
A serial entrepreneur, he leads one of the UK's larger employee communication companies, which he co-founded; and heads up his own company, an international human resources management consultancy. David is a lively, challenging speaker, always at the leading edge of management thinking. He engages audiences of all sizes with participative exercises and takes great pleasure in introducing a little constructive anarchy into normal conference proceedings. He draws on a wide fund of example and anecdote, mixing humour and seriousness.