Building Professional Relationships & Handling Difficult Situations
Led by: Sid Jacobson
To book this workshop, please
call us on +44 (0)845 257 0807
or e-mail to:
Who should attend:
Any management or middle management level employee or any professional who needs to deal directly with clients, or other professionals, inside or outside of the organization. This is a communication skills intensive workshop designed to help develop, maintain & enhance professional relationships, even with difficult clients or other professionals.
2 Day course
Minimum 10, maximum 24 recommended.
Each participant in the course will learn the following:
• The necessary attitude of client focused service required in this new economy of Total Quality Service.
• The science, skills & techniques of establishing and maintaining rapport with anyone, anytime.
• The skills of anchoring states of mind and moods in the work environment to optimize effectiveness.
• Techniques to keep control, maintain optimal states of mind, and keep cool in the face of problems or other people’s actions.
• Proven ‘‘self-defense’’ techniques for handling difficult situations, stress and burnout.
• The four-part model of pacing, leading, anchoring & future-pacing for long term working relationships.
Topics / Content:
This course is a combination of lecture and demonstration, with structured exercises designed to develop the specific skills in each participant. The work book includes step by step instructions for establishing rapport, handling difficult people and situations, and maintaining long term effective and rewarding relationships. There are also useful guides and checklists, for quick future reference, when handling special problems.
Customer focus in service & TQM
The need for working long term relationships
The basis for working relationships
A framework for understanding and developing relationships
The structure of rapport
The processes that make it work
The levels and choices
Doing it on purpose
Using it all the time
Really understanding what someone means
Asking questions to get information
Asking questions to lead someone
States of mind, Attitudes, Moods
How to bring them under control: Anchoring
Anchoring client’s, customer’s & co-worker’s
Putting it all together
Pacing, leading, anchoring & future-pacing
Picking your targets–carefully, mindfully
Creating long term consistency
Developing your own skills and strategies
Building ongoing patterns in communication
£1000 + VAT per delegate.
Sid Jacobson, Ph.D. was one of the early Certified Trainers by the Society of NLP. Early on he carved out his specialties in the areas of education, training, and writing, in addition to psychotherapy applications, using the latest technology from this rapidly advancing field. He has worked as a researcher, trainer, and consultant to professionals, hospitals, schools, clinics, businesses, and professional athletes. As well as serving on local boards of directors he served as the 1995-1996 Director of the Neuro-Linguistics Forum in the American Society of Training & Development, internationally.
Sid is the author of four books and the co-author of another, as well as many papers & articles on NLP. He holds a Ph.D. in Clinical Psychology as well as a Masters in Social Work and is considered to be an expert in the application of NLP to education and training, psychotherapy and communication skills. He has been training professionals in a number of fields for 20 years.
Sid currently consults and trains throughout the US, South America, Canada, Europe and Asia. He also works with several other consulting firms doing a variety of sales, communication, cultural diversity and leadership training for some of the largest corporations in the world including Singapore Airlines, Western Digital, Yokogawa Electric, Maersk Sealand and Case New Holland in addition to schools, government bodies, universities, banks, hospitals and social service agencies.