Alan Fairweather, Dare to Care workshop, Leadership and motivational training and techniques for development of closer working relationships with staff and team members, The aim is to give business owners, managers and team leaders the skills and abilities to help them motivate their employees, support the customer services efforts of their business and bring in more sales. There are multiple opportunities in the working day to make a difference for both internal and external customers. This translates over the longer term as sustained quality service with corresponding reward for all concerned. This seminar helps delegates to understand the wealth of interpersonal tools and techniques they can use to achieve this longer term objective. The programme is run in workshop fashion with team exercises and group discussion. Participants are encouraged to raise real life situations and discuss the challenges they face.

This page uses CSS to present the content in the best possible manner. If you can see this message, then CSS (or JavaScript) is not enabled in your browser, and the page will not appear as the designer intended. We suggest you use the latest Internet Explorer (www.microsoft.com) or Netscape (www.netscape.com) browser.

Dare to Care


Led by: Alan Fairweather

To book this workshop, please
call us on +44 (0)845 257 0807
or e-mail to:
info@cityspeakersinternational.co.uk

How to Motivate your team and grow your business

Who should attend:

Managers, Team Leaders and Employers. Anyone whose job involves supervising others. There are benefits for managers who want to become more effective when dealing with unproductive behaviour.

Duration:

2 day course

Delegates:

Minimum 10, maximum 50 recommended.

Objectives:

The aim is to give business owners, managers and team leaders the skills and abilities to help them motivate their employees, support the customer services efforts of their business and bring in more sales.

There are multiple opportunities in the working day to make a difference for both internal and external customers. This translates over the longer term as sustained quality service with corresponding reward for all concerned. This seminar helps delegates to understand the wealth of interpersonal tools and techniques they can use to achieve this longer term objective.

The programme is run in workshop fashion with team exercises and group discussion. Participants are encouraged to raise real life situations and discuss the challenges they face.

• to develop an understanding of what motivates people at work.

• to develop coaching skills.

• to develop skills in giving feedback.

• to secure more sales

Topics / Content:

Day 1


Understanding your role.



Identifying the responsibilities of a manager/coach.


The Human Business Plan



How to coach on a Business level/Human level.


Spending quality time with your people



What are the benefits, obstacles? What do you say?


The Coaching Plan



Feedback on effective/ineffective behaviour. What happens if you ignore behaviour.


Experiencing Coaching



How do you feel about being reprimanded? The benefits of coaching.


The Pygmallion Effect in management



How a manager's expectations can be a key to performance. How managers convey expectations.


Day 2


Acknowledgement



How each of us gives, takes and processes acknowledgement.


The eight steps to effective feedback



Putting feedback in perspective


Human needs and motivation



Principles of motivation in the workplace


What people want from their jobs



Identifying what motivates people at work.

Helping your team get what they want


Action Plans

Outcomes:

By the end of this seminar, participants will be able to:

• define their role as a manager to include coaching and development.

• develop mutual trust and respect through coaching.

• deal with ineffective behaviour.

• empower people.

• describe performance.

• give affirming and constructive feedback.

• know what people want from their jobs.

• help staff get what they want.

Costs:

Total course fee is £4000 + Vat.

Trainer Background:

Alan Fairweather

Alan founded his business in 1993 after a successful career in Sales, Sales Management, and Training. His business as a Professional Speaker and Business Coach has grown over the last thirteen years, turning “adequate” managers, sales and customer service people into consistent top performers.

Alan is also the author of four e-books in the “How to Get More Sales” series.

He is now focussed on speaking to Business Owners, Managers and Team Leaders about how to grow their business by building successful teams.

Alan held positions such as Sales Engineer, Regional Manager, Training Manager, and General Sales Manager. A total of twenty-seven years was spent in sales and management.

Alan believes passionately in the need for personal communication skills training whether to deal with a customer, colleague or member of staff. There is normally insufficient focus on these skills as there is a general belief that product knowledge, business skills and an adherence to policies and procedures will produce business success. He believes that it has become increasingly important for organisations to improve interactions with their internal and external customers so ensuring a competitive advantage.

Go to home page Print this page Go to top of this page
spacer image
XTmotion London: Website Design, Website Development & Website Maintenance