Dare to Care
Led by: Alan Fairweather
To book this workshop, please
call us on +44 (0)845 257 0807
or e-mail to:
How to Motivate your team and grow your business
Who should attend:
Managers, Team Leaders and Employers. Anyone whose job involves supervising others. There are benefits for managers who want to become more effective when dealing with unproductive behaviour.
2 day course
Minimum 10, maximum 50 recommended.
The aim is to give business owners, managers and team leaders the skills and abilities to help them motivate their employees, support the customer services efforts of their business and bring in more sales.
There are multiple opportunities in the working day to make a difference for both internal and external customers. This translates over the longer term as sustained quality service with corresponding reward for all concerned. This seminar helps delegates to understand the wealth of interpersonal tools and techniques they can use to achieve this longer term objective.
The programme is run in workshop fashion with team exercises and group discussion. Participants are encouraged to raise real life situations and discuss the challenges they face.
• to develop an understanding of what motivates people at work.
• to develop coaching skills.
• to develop skills in giving feedback.
• to secure more sales
Topics / Content:
Understanding your role.
Identifying the responsibilities of a manager/coach.
The Human Business Plan
How to coach on a Business level/Human level.
Spending quality time with your people
What are the benefits, obstacles? What do you say?
The Coaching Plan
Feedback on effective/ineffective behaviour. What happens if you ignore behaviour.
How do you feel about being reprimanded? The benefits of coaching.
The Pygmallion Effect in management
How a manager's expectations can be a key to performance. How managers convey expectations.
How each of us gives, takes and processes acknowledgement.
The eight steps to effective feedback
Putting feedback in perspective
Human needs and motivation
Principles of motivation in the workplace
What people want from their jobs
Identifying what motivates people at work.
Helping your team get what they want
By the end of this seminar, participants will be able to:
• define their role as a manager to include coaching and development.
• develop mutual trust and respect through coaching.
• deal with ineffective behaviour.
• empower people.
• describe performance.
• give affirming and constructive feedback.
• know what people want from their jobs.
• help staff get what they want.
Total course fee is £4000 + Vat.
Alan founded his business in 1993 after a successful career in Sales, Sales Management, and Training. His business as a Professional Speaker and Business Coach has grown over the last thirteen years, turning “adequate” managers, sales and customer service people into consistent top performers.
Alan is also the author of four e-books in the “How to Get More Sales” series.
He is now focussed on speaking to Business Owners, Managers and Team Leaders about how to grow their business by building successful teams.
Alan held positions such as Sales Engineer, Regional Manager, Training Manager, and General Sales Manager. A total of twenty-seven years was spent in sales and management.
Alan believes passionately in the need for personal communication skills training whether to deal with a customer, colleague or member of staff. There is normally insufficient focus on these skills as there is a general belief that product knowledge, business skills and an adherence to policies and procedures will produce business success. He believes that it has become increasingly important for organisations to improve interactions with their internal and external customers so ensuring a competitive advantage.